Mapping the NHS: Prototype questionnaire

So, this post is a run through of what we plan to do to test the mapping process which evolved from the mapping event I blogged about here. We are going to test a paper based process with the intention of turning this into an online data collection tool. We will try two different things at this next workshop:

  1. Ask people to map the system based on their own perspective
  2. Some group work to see if we can create a regional based map (the event on Wednesday is in Birmingham so we will start there)

We will be testing the categories that I suggested in the last post though in designing the questionnaire I realised that we may also need some categories for patient/citizen types as well.  The data will be stored as part of the NHS Citizen project and results (and the data) will be made available on the website).

We are starting with some questions intended to get an understanding the respondents organisation in terms of size, type and reach and then asking them to show what other organisations they work with. This second part represents the network analysis data and we are going to trial two different ways of collecting it; i) a linear questionnaire which allows us to infer relationships ii) a visual graph format where people can illustrate the relationships. One of things I want to test is which method people prefer as well as the contrasts in data quality.

We will do the analysis of this offline and then show people the results (I will probably post it here to start with) and then make sure that the respondents get chance to comment on the output to see if it has given what they see as a ‘true’ picture of the network that they work within.

This is just our first chance to test this approach – we have other events planned and we intend to keep refining this until we get it right! Getting it right should mean three things:

  • we are collecting consistent usable data
  • this data is generating network maps which are recognisable to respondents
  • the maps are helping to illustrate how NHS Citizen might better networked and therefore amplify the patient voice within the NHS decision making process

We’ll keep you posted as to progress but in the meantime any comments on method will be gratefully received! I have some research around data collection methods to compare what we are doing here (the RSA Social Mirror work for example if very helpful) but I have not found anything that can just be reapplied here.  One of the main differences is the fact that we are trying to co-produce something which we intend to be dynamic in the future.  The co-productive aspect means that I think the categories and method need to be developed with participants rather than being designed by the research team – this is something I want to reflect on a little more after this next session.

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