Posts Tagged: digitalleadership

Week notes:  24th February 2019

Week notes: 24th February 2019

I’ve been a bit lax with the 500 words partly because I have been on holiday but partly because I have been brooding over the RBKC post which I just published. Having set that free – and also published the piece I wrote about my research interests for the year here I am again.


Making the whole greater than the sum of the parts

Making the whole greater than the sum of the parts

My team has a rich set of skills. We draw both from the established disciplines like business analysis and project management but also from the newer disciplines of user research, content strategy and service design. We have a design principle that commits us to being agile first (you can read more about our design principles


What makes a good decision?

What makes a good decision?

Its easy just to think that a good decision is one that has the right outcome but that’s magical thinking and assumes we make no mistakes. Good decisions are taken when we bring together knowledge, accountability and the views of the people who are most effected by the decision in a timely and transparent way.

All change is system change

All change is system change

All change is system change – to say otherwise is to ignore a fundamental truth about organisations being living breathing human systems. There is a lot of great thinking going on in the system change space.  Rowan is leading some really interesting work at the RSA looking at the intersection of design and systems thinking and