Posts Tagged: action research

Making the whole greater than the sum of the parts

Making the whole greater than the sum of the parts

My team has a rich set of skills. We draw both from the established disciplines like business analysis and project management but also from the newer disciplines of user research, content strategy and service design. We have a design principle that commits us to being agile first (you can read more about our design principles

Creating a personal firebreak

Creating a personal firebreak

I really enjoyed reading about how the Helpful Technology gang managed to create what they call a firebreak for themselves — a pause in their work that allows them both to work on their own projects but also catch up on some of the housekeeping work that always gets pushed to the bottom of the pile (or

Week notes 20th April

Week notes 20th April

Last week was about trying to work a balance between thinking and doing – trying to ask questions but also starting to get properly involved. The question I find myself asking most often is ‘do I know enough to act?”. But as I get properly wired into the team – and questions come and find


Innovation labs and other animals

Innovation labs and other animals

I have been thinking a lot about innovation labs recently and this post is a collection of some of the examples which are in my mind as I ponder this.  I’d be really grateful if you could add any other examples to the comments – I know I have not got a comprehensive list here.


Perpetually social council

I feel very conscious that I have been writing a lot about NHS Citizen and not much about other projects like Social Council. One of my personal peeves is the way people are often announcing new things but making less fuss about the work in progress or even the outcomes so here I am trying


Social Council: Thinking in Public

I spent last Friday in Solihull for the first ‘proper’ meeting about the Social Council – this post to an attempt to explain what it is – but not too much as I will explain. First then the current working definition of the social council: The Social Council will bring together social values, representing the