Making the whole greater than the sum of the parts

Making the whole greater than the sum of the parts

My team has a rich set of skills. We draw both from the established disciplines like business analysis and project management but also from the newer disciplines of user research, content strategy and service design. We have a design principle that commits us to being agile first (you can read more about our design principles


Week notes:  Taking a breath

Week notes: Taking a breath

This is a quick week note to keep me on track as I have a few longer posts in draft and that is usually a sign that I have too much going on in the brain and need to download a bit.  One of the reasons for the back up of blogposts was getting to


What makes a good decision?

What makes a good decision?

Its easy just to think that a good decision is one that has the right outcome but that’s magical thinking and assumes we make no mistakes. Good decisions are taken when we bring together knowledge, accountability and the views of the people who are most effected by the decision in a timely and transparent way.


Thinking in public

Thinking in public

I’m just wrapping up after a few days out of the office doing some deeper thinking than you get chance to do in the normal week – I have called it my August firebreak.  It was one of the things I wanted to do as part of my personal development this year and I am